Privacy Policy

This Privacy Policy explains how Quality Power Washing & Paver Restoration ("Quality Power Washing," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, contact us, request an estimate, or submit a lead form through Facebook or Instagram.

Information we collect

Depending on how you contact us, we may collect:

• Your name, email address, and telephone number.
• Your property town or service address and details about the service you are requesting.
• Your preferred timeframe, messages, photos, and other details you choose to provide.
• Limited technical information that our website host and service providers may process automatically, such as IP address, browser or device type, referring page, and basic site activity.

How we collect information

We may receive information directly from you when you:

• Call, text, or email us.
• Use the estimate-request form linked from our website, which is provided by The Customer Factor.
• Submit a Meta lead form on Facebook or Instagram. Meta also processes information under its own privacy policy.

How we use information

We may use the information we collect to:

• Respond to questions and estimate requests.
• Contact you about the service you requested.
• Schedule estimates, projects, and follow-up communication.
• Provide, manage, and improve our services.
• Maintain business records, measure advertising results, prevent misuse, and protect our website and business.
• Comply with legal obligations and resolve disputes.

How we share information

We may share information only as reasonably needed to operate our business and respond to your request, including with:

• Employees, crew members, or contractors who help respond to, estimate, schedule, or perform the requested work.
• Service providers that support our website, estimate and customer-management system, email, telephone, advertising, and business operations.
• Government authorities or other parties when required by law, or when reasonably necessary to protect rights, safety, and property.

We do not sell your personal information for money. We also do not permit service providers to use information we give them for purposes unrelated to the services they provide to us.

Third-party services and links

Our website links to services operated by other companies, including The Customer Factor, Facebook, and Instagram. Their collection and use of information are governed by their own policies and terms. We encourage you to review those policies before submitting information.

Data retention

We keep personal information for as long as reasonably necessary to respond to inquiries, provide and document services, maintain business records, meet legal and tax obligations, and resolve disputes. Retention periods may vary based on the nature of the information and our relationship with you.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. No website, transmission method, or storage system can be guaranteed to be completely secure.

Your choices

You may ask us to review, correct, or delete personal information you submitted to us, subject to legal or recordkeeping requirements. You may also ask us to stop nonessential marketing communications. Contact us using the information below.

Children's privacy

Our website and services are intended for property owners and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy as our practices or legal obligations change. The date at the top of this page shows when the policy was last updated.

Contact us

If you have questions or a privacy request, contact Quality Power Washing & Paver Restoration: